In LEMCO IKE (hereinafter "the Company") we recognize the importance of the personal data (hereinafter "the Data") of our app's users. The protection of your personal data, always in compliance with the applicable regulatory framework on the protection of personal data, constitutes a commitment for us.
This Personal Data Protection Policy applies to the Company’s app. It aims to provide information regarding the collection, storing, use and any other form of processing of app users’ data by the Company, in its capacity as Data Controller, as well as regarding your rights pursuant to applicable provisions.
1.1. The UUID (Universally unique identifier) of your mobile device for the following services:
1.2. Mobile device model, Operating System name & version - only for crash and error reports.
1.3. User taps on app controls - only for crash and error reports.
1.4. App version - only for crash and error reports.
The Company collects and processes only the data required to pursue the following purposes. In particular:
2.1. We may process your data in the context of the contractual relationship between us:
2.2. We may process your data in order to pursue our legitimate interests, provided that they do not exceed the rights and freedoms of the app users and our website visitors, e.g.:
2.3. We may process your data if you have previously expressly given your consent, e.g.:
In any case, the Company may process your data for purposes of compliance with the obligations imposed by the currently applicable legal and regulatory framework and the supervising authorities, as well as with the decisions of competent Authorities or Courts.
We may disclose your data only to the Employees of the Company responsible for the processing of requests, the management of comments, complaints and questions you submit through our websites, provided that the currently applicable statutory conditions are met, to the competent employees of companies of our Group in the context of their activities, as well as to third parties (natural persons and legal entities, to whom the Company assigns from time to time the performance of certain tasks on its behalf), under the condition to maintain at all time professional secrecy and the confidentiality, e.g.:
In any case, the Company guarantees that it will not transfer, disclose, provide, etc. your data to third parties for any purpose or use, other than those expressly disclosed in this Policy. However, we reserve the right to disclose information related to you, if we are obligated by the law or if said disclosure is required by the competent supervisory, audit, independent, judicial, public and/or other authorities. Furthermore, keep in mind that the Company may transfer the data it collects from its websites to countries outside the European Union or to an international organization in the following cases: a) if the European Commission has issued an act regarding the sufficient protection of personal data in that specific country or international organization, b) if you have been specifically informed and you have expressly given your consent to the Company and the other conditions of the legal framework are met, c) if the transmission is necessary for the establishment, exercise or defense of legal claims or the defense of the Company’s rights, d) if there is a relative obligation arising from a statutory provision or a transnational / international convention.
The Company implements appropriate technical and organizational measures to ensure confidentiality, integrity and availability of the information on a permanent basis, in order to be protected from incidental or
unlawful destruction, loss, alteration, prohibited dissemination or access and any other form of unlawful processing.
The Company audits, pursuant to the established procedures, the compliance with the Group’s Information Security Framework, conducts specialized security audits (penetration tests and vulnerability assessments), trains and educates its Personnel on security matters and continuously assesses the elevated information security level, taking, further measures to address new threats and the associated risks, as this deems appropriate.
These measures contain but are not limited to, specialized, multilevel, security mechanisms for the protection of the services provided via Internet and the entire infrastructure of the Company, mechanisms for the prevention of data loss (DLP), recording of access, protection of systems, central management of user access control based on their operational duties, as well as encryption and pseudonymization of information, when required.
However, it is your responsibility to ensure that the equipment (e.g. mobile device, phone or tablet), software, telecommunication equipment that you use is sufficiently secure and protected from malware (e.g. viruses). You should be aware that, by not using sufficient security measures (e.g. secure settings in your mobile device, updated malware protection software, avoidance of use of software and hardware of dubious provenance, etc.), entails the risk that the data can be disclosed to non-authorized third parties.
5.1. We will keep your data as long as you are a user of our app and for a period of up to twenty (20) years after the expiration of the relevant agreement, when this is required by law.
5.2. We may keep the data collected from our websites for a period of up to five (5) years after their collection thereof.
5.3. After the elapse of the retention period, the Company will ensure the secure destruction and/or deletion of your data.
You have the following rights regarding the date we keep for you:
If you wish to exercise one of the aforementioned rights, you may submit your request, as follows:
In case of submission of a request to exercise your rights, the Company shall respond to your relevant request within one (1) month. Said time limit may be extended by two (2) months, following your prior notification, taking into consideration the complexity of the request and the number or requests being processed.
Keep in mind that our response to your aforementioned request is provided free of charge. However, if your requests is obviously inadmissible, excessive or repeated, we may charge a reasonable fee, after notifying you in advance or refuse to respond to your request.
If you believe that your rights are infringed in any manner whatsoever, you may also submit a complaint to the competent Supervising Authority:
Hellenic Data Protection Authority
Address: 1-3 Kifisias Ave., 115 23, Athens, Greece
Call Center: +30 210 6475 600
Fax: +30 210 6475 628
Email: [email protected]
8.1. The Company does not collect or gains access to, in any manner whatsoever, special ("sensitive") categories of personal data. The app user and website visitor has the obligation to refrain from providing such data, related to its person or third parties. Otherwise, the data will be deleted as soon as we become aware of it. The Company shall not be held liable by any app users or website visitors or third parties for the provision and/or processing of such data, caused by their acts or omissions in breach of the aforementioned obligation.
8.2. Our website may contain links to other websites that are not controlled by the Company but by other third parties (e.g. social network websites, Greek and European Supervising Authorities, other services, etc.).
This Policy does not apply to said websites and we recommend visiting them directly in order to be informed about their data protection policies.
8.3. We may amend this Policy from time to time, in order to be always compliant with the statutory requirements and the procedures of our business activities. If we decide to replace this Policy or effect very important changes, we will notify you with a notice in this website. In order to be informed about the most up to date version of this Policy, visit this page regularly.
If you have questions or complaints related to this Policy you may contact us using the following information:
DATA CONTROLLER:
LEMCO IKE
Address: Latheas 46 Acharnes 13678 Athens, Greece
Contact number: +30 210 2811 401
Εmail: [email protected]